Privacy Policy

PRIVACY POLICY

Thank you for visiting the TPNODL website. Visitors are guaranteed privacy and any information collected is kept private and never shared with other organizations. It is used only by TPNODL to administer your request, if any.

All rights are reserved by TPNODL. The content, code and applications contained on this website, under the domain www.tpnodl.com are copyright protected. Site visitors may not reproduce, copy or redistribute content or code in any form without written permission from TPNODL.

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Unauthorized attempts to upload or change information (or otherwise cause damage to this website) are strictly prohibited.

App Related Queries:

Who is the app owner?

The owner is TP NORTHERN ODISHA DISTRIBUTION LIMITED (TPNODL)

Address: Corporate Office: Januganj, Remuna Golei, Balasore - 756 019, Odisha, Indua

Phone: + 91 6782 244865,

Email : customercare@tpnodl.com

Website: www.tpnodl.com

What data is being collected?

To give a customized experience and improve the service with safety cautions, we are collecting the following information from the user.

• Location of user device
• External storage permission like Audio, Video, Files, Images etc. to send image, video etc.,/ download document.
• Taking health related information of Employee due to COVID Pandemic.

How is that data being collected?

Consumer Mobile Number and Consumer ID i.e. TPNODL'S Consumer Identification Number collected from user during registration through web API. On successful registration (valid consumer ID), user defied password will be saved in a defined local database.

For which purpose data is collected?

The purpose of the data collection is to facilitate TPNODL's consumer to view his/her own electricity bill, make payment, view his/her own consumption/payment history, get outage information, raise complaints as well as inform about electricity theft and safety related issues to TPNODL.

• Location: Location permission is collected to track the user location who reported the safety related issue like snapping of conductor, short circuit, fire etc., As TPNODL is an electricity distribution organization, location is needed to take corrective action promptly.
• External Storage: To send Picture and Video to TPNODL, permission is required to access camera as well as gallery. Further, to report safety related information, user can send the image of the incident which helps the utility to take corrective action promptly. Further, write permission to access external storage is given so that the user can download the electricity bill and save it in external storage for future usage.
• A information form is designed to track health related information of TPNODL employees due to COVID pandemic which helps to take preventive action. Consumer can contact us through the phone numbers given in the contact us page.

What third parties will have access to the information?

These data are confidential and will not be shared to any third party.

What rights do users have?

Users have the right to view his/ her own data only and raise complaints if any. Also consumers can deactivate the registered accounts with his/ her Android or Apple mobile.

IT Department, TPNODL, Balasore, Odisha